Socializing
CHAPTER 01 Welcoming a Visitor
Greeting at the Airport ┃ Talking About a Schedule
CHAPTER 02 Introduction
Introducing Yourself ┃ Introducing a Visitor to Colleagues
CHAPTER 03 Guidance Around the Office
Showing a Visitor to the Office ┃ Guiding a Site Tour
CHAPTER 04 Entertaining
At the Restaurant ┃ At the Tourist Attraction
CHAPTER 05 Farewell
Arranging the Next Meeting ┃ Sendoff at the Airport

Telephoning
CHAPTER 06 Making Calls
Making a Phone Call ┃ Making Connections
CHAPTER 07 Taking and Leaving Messages
Taking Messages ┃ Leaving Messages
CHAPTER 08 Making Appointments
Making an Appointment ┃ Changing an Appointment
CHAPTER 09 Making Requests
Asking for Clarification ┃ Making a Request for Information
CHAPTER 10 Placing Orders
Placing an Order ┃ Making a Complaint About Delivery

Meeting
CHAPTER 11 Scheduling a Meeting
Scheduling a Meeting ┃ Rescheduling a Meeting
CHAPTER 12 Opening
Preparing for a Meeting ┃ Introducing the Agenda
CHAPTER 13 Exchanging Opinions
Asking For Opinions ┃ Giving and Responding Opinions
CHAPTER 14 Stating Opinions
Agreeing ┃ Disagreeing
CHAPTER 15 Closing a Meeting
Making a Decision ┃ Closing a Meeting

Presentation
CHAPTER 16 Introduction
Welcoming the Audience ┃ Engaging the Audience
CHAPTER 17 Stating the Purpose
Informing of the Purpose ┃ Structuring & Organizing
CHAPTER 18 Analyzing & Emphasizing
Comparing & Contrasting ┃ Stressing & Emphasizing
CHAPTER 19 Using Visual Aids
Introducing Visuals ┃ Describing Graphs
CHAPTER 20 Closing
Summarizing the Main Point ┃ Inviting Questions